Bilingual Needs and Bilingual Pay Survey 2015 ...

SurveyMonkey assigned ID - Respondent

SurveyMonkey assigned ID - Collection mechanism

Date survey begun - generated by SurveyMonkey

Date survey submitted - generated by SurveyMonkey

State entity completing the survey

Name of agency representative completing the survey

Phone number of agency representative completing the survey

E-mail address of agency representative completing the survey

Fiscal Year

Please indicate the number of instances in which interpretation or translation of a source language into English was necessary to assist limited English-speaking clients. This would include phone calls and in person contact. (Note: Agencies should review their invoices for contracting translation services.)

How are these interactions tracked? Call log, case management software, online applications, limited English proficiency tracking practices etc.

In approximately what percentage of those cases was the time commitment...? 15 minutes or less?

In approximately what percentage of those cases was the time commitment...? 16 minutes to 60 minutes?

In approximately what percentage of those cases was the time commitment...? 61 minutes to half of a work day?

In approximately what percentage of those cases was the time commitment...? More than half of a work day?

What percentage of those cases required in-depth assistance? NOTE: For the purposes of this survey, in-depth assistance is defined as: more than a brief written translation (the transference of meaning from text to text), and more than speech translation for the purpose of facilitating dialogue; a commitment of extensive time and resources; the simultaneous or consecutive interpretation of complex concepts.

Did the agency utilize language interpretation services as provided by the State of Illinois Master Contract?

If the answer is yes, please indicate the number of instances and the source language(s) for which those services were required. (Agencies should review the Master Contract Invoices).

In addition to the language interpretation services phone line; what other interpreter services, persons or organizations were utilized? Please include the number of all language interpretation service requests, and the source language(s) for which these services were required.

Does your agency conduct language assessment needs to determine the number of language option positions needed to provide effective services to clients who communicate in a language other than English?

If yes, how many bilingual positions were determined to be needed based on that assessment?

Did your agency use census data?

Did your agency measure number of languages involved at intake or benefit determinations issued to LEP clients?

Did your agency use consent decrees?

Did your agency use data from telephone interpreters?

How many agency employees receive a bilingual pay supplement?

Of those employees, how many have utilized bilingual skills within the past fiscal year?

What percentage of those employees used bilingual skills...? Every day?

What percentage of those employees used bilingual skills...? At least once a week?

What percentage of those employees used bilingual skills...? At least once a month?

What percentage of those employees used bilingual skills...? At least once a year?

Were there any agency employees that utilized language translation or interpretation skills to assist clients but did not receive a bilingual pay supplement?

If the answer is yes, please list the number of employees, the employees’ position titles, and the language skills that were used, and the reason they did not receive the bilingual pay supplement.

Were there any agency employees that received temporary assignment pay for utilizing bilingual skills?

If the answer is yes, please list the number of employees, the employees position titles, the duration of the temporary assignment pay and the language skills that were used.

How many non-vacant agency positions subject to the provisions of the Personnel Code exist for which a language option is indicated on the position description?

How many vacant agency positions subject to the provisions of the Personnel Code exist for which a language option is indicated on the position description?

Are there any agency positions not subject to the provisions of the Personnel Code that require language interpretation or translation skills?

If the answer is yes, please indicate how many the total number along with the total number filled by bilingual employees.

How many vacancy notices were posted for agency positions designated with language options?

Of those, how many positions were filled?

How many agency positions designated with language options were vacated?

How many agency positions designated with language options were revised to delete the language option?

Why were these positions revised to delete the language option?

How many positions were revised to add the language option?

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 1

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 2

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 3

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 4

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 5

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 6

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 7

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 8

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 9

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region. Region 10

Excluding signing/manual communication and Braille interpretation, of those agency employees receiving a bilingual pay supplement, how many are identified as belonging to the Hispanic or Latino ethnic category?

Excluding signing/manual communication and Braille interpretation, of those agency employees receiving a bilingual pay supplement, how many are identified as belonging to a non-Hispanic or non-Latino ethnic category?

Disregarding ethnic origin, how many agency employees receive a bilingual pay supplement for signing/manual communication interpretation skills?

Disregarding ethnic origin, how many agency employees receive a bilingual pay supplement for Braille interpretation skills?

Does your Agency have bilingual staff.

What methods does the agency employ to determine the number of bilingual positions of all types needed to render effective service to its clients?

What methods does the agency employ to determine the number of bilingual positions with Spanish language options needed to render effective service to its Spanish speaking clients?

How does the agency determine that it does not require any bilingual staff?

Is the Agency compliant with the State Services Assurance Act?

Enter the number of bilingual union staff as of June 30, 2007?

Enter the number of bilingual union staff as of June 30, 2017?

How many hits did your agency’s English language website receive in FY2017?

Is your agency’s website translated into any languages?

If yes, list the translated websites and provide the total number of hits each website received in FY 2017.

Please provide information regarding your agency’s bilingual employment budget allocations for FY 2017.

Does your agency routinely engage in contact with the public?

If your agency routinely engages in public contact, at least five percent of the time does the frontline staff encounter a language other than English (including sign language and braille)?

For each facility with routine public contact, please have your frontline staff provide or estimate which languages they encountered at least five percent of the time during FY2017 in order of most frequently encountered to least. (For example, Facility #1: English (70%), Spanish (15%), Polish (5%), Mandarin (5%); Facility #2: etc.)

For each language (and its percentage) identified in Question 21, provide both: (a) the total number of frontline staff at that facility, and (b) the number of frontline staff at that facility who are bilingual in that language. (For example, Facility #1: Spanish (15%), 20 frontline staff / 10 bilingual in Spanish; Polish (5%), 20 frontline staff / 10 bilingual in Polish, ... Facility #2: etc.)

Where in each facility does your agency post notices regarding the availability of bilingual services?

Other Locations

In which languages are your agency’s notices posted regarding the availability of bilingual services?

Other Languages

Please have your frontline staff provide or estimate the percentage of instances in FY2017 when bilingual services were requested but not available. List the languages in order from most requested to least.

Please have your frontline staff provide or estimate the percentage of instances in FY2017 when bilingual services were provided by someone not affiliated with your agency nor contracted with your agency to provide bilingual services (e.g., a family member/friend, another member of the public).

What do you like most about your agency’s procedure for assessing how many bilingual staff members are needed and which languages bilingual staff need to know?

By selecting I Agree below, I hereby certify (a) the accuracy of this agencys responses to the Bilingual Needs and Bilingual Pay Survey to the best of my knowledge after reasonable investigation, and (b) that these responses were reviewed and approved by the head of this agency before submission.

Based on the Department of Human Rights regions please list the number of staff that receive bilingual supplemental pay in each region.

Does your agency have a designated liaison who works with the non English speaking community to recruit bilingual staff?

If so, please provide the name.

Please enter the total number of instances of Master Contract use in part (f).

How many agency positions subject to the provisions of the Personnel Code exist for which a language option is indicated on the position description?